This column’s mantra has long been that if your operations and engineering aren’t right, all the customer focus and have-a-nice-day stuff will be wasted. Speaking at the 2019 Modern Railways Golden Whistle Awards five months after his appointment as Network Rail’s Chief Executive, Andrew Haines made it clear all was not well with one of these two fundamentals.
By ROGER FORDInformed Sources
In August 2018 Network Rail once again had a time-served oldschool railway professional at the top. And a former operator at that.