EAST COAST CUSTOMER SERVICE

Virgin Trains East Coast Managing Director DAVID HORNE told the Railway Study Association how the operator seeks to be at the top of its game

Welcoming the prospect of new trains: (left to right) VTEC MD David Horne; Stagecoach founder Brian Souter; Virgin founder Richard Branson; Hitachi Rail Europe MD Karen Boswell at King’s Cross on 18 March 2016.
Antony Guppy

‘The trouble with our times is the future is not what it used to be’ – Paul Valéry, 1937

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