Chief Executive ANDREW HAINES tells TONY MILES how performance and a whole-system view are key to his plans for change

Busy railway: this is Caledonian Road, Holloway, on 14 May 2019. East Midlands Trains liveried power car No 43075 brings up the rear of LNER’s 07.34 Harrogate – King’s Cross entering Copenhagen Tunnel, as No 91128 leads the already 13-minute late 10.30 King’s Cross – Edinburgh, passing Thameslink unit No 700126 operating as the 10-minute late 09.08 Brighton – Cambridge. Antony Guppy

Network Rail is changing; it has a new focus and a new mission. The new man at the helm of this vast vessel, Andrew Haines, has had time to look at the company and after nine months his new vision for the business became clear with the announcement of five regional managing directors and their mission to help Network Rail become a ‘more nimble, customer-focused company that puts passengers first’.

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