Ticket office closures – ‘too far, too fast’

Ticket office closures are too far and too fast, says the TSC. This is the scene at Waterloo on 11 October 2023. M. Cooper

The Transport Committee has written to Rail Minister Huw Merriman expressing its concerns about proposed mass ticket office closures driven by the Government.

‘We consider that the proposals as put forward by train operating companies in this consultation go too far, too fast, towards a situation that risks excluding some passengers from the railway. At a minimum, changes this radical should be carefully piloted in limited areas and evaluated for their effect on all passengers before being rolled out. This would allow for the alternative proposals, which at present are too vague, to be properly understood,’ the letter said.

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