STAGECOACH HAS INVESTED IN IMPROVEMENTS FOR SOUTH WEST TRAINS PASSENGERS AND LOCAL COMMUNITIES
Starting in the early days of its franchise, Stagecoach made significant improvements to the network, including replacing most of the rolling stock, refurbishing stations, making stations accessible to disabled passengers, and improving customer information and station security.
Throughout the franchise periods, Stagecoach has introduced new rail services, and increased capacity whilst focusing on improving the passenger experience. From the middle years of the franchises, external economic factors put pressure on SWT; however passenger numbers and expectations continued to rise as SWT focused on improving train performance and delivering continuous improvement in customer service on trains and at stations.
BUSIER AND BUSIER
South West Trains has witnessed many significant changes since 1996 but none more striking than the growth in passengers, especially in peak travel times.