Network Rail Chief Executive Andrew Haines didn’t mince his words on train running performance when he addressed a press conference in January. ‘Every year we’re more optimistic about what we will achieve and every year we fail to achieve it. So we’re either in denial or incompetent. Either the inputs and the outputs don’t match up, or we’re trying to con people – or we’re conning ourselves.’
GETTING THE TRAINS TO RUN ON TIME
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