GILL HOW and GRAHAM PATERSON share their reflections on the recent Railway Study Association and Young Rail Professionals study tour
The Railway Study Association’s three-day study tour to Austria was organised in conjunction with Young Rail Professionals (YRP), taking place at the end of March. This enabled rail graduates and up-and-coming managers to share best practice with senior rail managers and top directors from both the UK and Austria. The wide mix of participants was entirely in keeping with RSA’s membership profile, embracing specialisms and levels from right across the rail industry.
The RSA has a long tradition of work-based study tours for its members to many of Europe’s rail undertakings, as well as to the USA and the Far East. The key aim has always been ‘mutuality’ – to ensure that, as well as benefiting from studying best practice in foreign rail organisations, we give something back that benefits our counterparts’ own understanding and development. By the end of the tour, there was a recognition that much that had been experienced in Austria could be applied back to participants’ UK workplaces.
CUSTOMER FOCUS
Austrian Railways (ÖBB) runs daily direct passenger services to and from th…
