TransPennine Express has released its blueprint to make journeys better for passengers, with ‘stabilising the operation’ a key priority. The plans follow an in-depth review of the business.
TPE hopes to address many of the issues which have caused problems and disruption for rail passengers over the last years, with newly appointed Managing Director of TPE Chris Jackson saying: ‘We’re starting a new chapter at TransPennine Express, with plans now in place to deliver a more reliable, punctual and dependable service across the towns and cities we connect. After a challenging few years, our plan sets out the steps we’re taking to make journeys better for all our customers’.
TPE’s plan for the future focuses on three phases:
• Stabilising the operation to deliver better reliability and punctuality
• Re-engaging with its customers, colleagues and stakeholders
• Transforming its network through innovation and investment in better facilities
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