Bringing together people, process and technology is key to transforming railway operations, delegates were told at the Train Service Delivery session at the Future of Britain’s Railways conference at Modern Railways EXPO, which was sponsored by Resonate.
Resonate CEO Anna Ince said operations had previously been a ‘poor relation’ but there had been a quantum shift in recent years which had finally given operators an increasing voice. She said operators had typically developed plans for a happy day, but often the timetable didn’t survive its first contact with reality.
