Train operating companies (TOCs) work in extremely challenging environments. They must always keep the timetable running smoothly, meeting the demands of the travelling public and their own franchise requirements.

In addition, TOCs need to watch their capital expenditure, ensuring that they are getting a return on any investment made during the life of the franchise.

So how can operating companies find the efficiencies and systems that allow them to respond faster to delays, manage crew so that the timetable is less likely to slip, and have a clear record of incident reporting – without committing that valuable CapEx?


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